Refund Policy
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How refunds and cancellations work. In short: you can cancel any time; your first payment is covered by a guarantee; renewals are not refunded unless the law says so.
On this page
1. Cancelling vs. getting a refund
These are two separate things. Cancelling stops future renewals and you keep paid access until the end of the period you already paid for. A refund returns money you already paid and ends paid access.
2. First-payment guarantee
If your first Daycare Match week doesn't feel like something you could actually run with your kids, you can ask for a refund of your first payment within the guarantee period shown on the Hotmart payment page and in your purchase confirmation. This is protection after you have paid. Subscriptions are sold through Hotmart, and its guarantee applies to the initial payment of a subscription, not to automatic renewals.
The guarantee covers your first payment, whether the plan is weekly, monthly or annual. It does not cover later renewals, which is why we recommend cancelling before a renewal date if you do not want to continue.
3. How to ask for a refund
- Email support@daycarecopilot.com from the address you used to buy, or send a refund request through Hotmart's Help Center. Include your purchase email and, if you have it, the Hotmart transaction number. We will not ask you to fill in forms or justify yourself.
- Refunds are issued by Hotmart to the original payment method. How long the money takes to arrive depends on Hotmart and your payment method (for example bank or card processing), and can take several weeks.
- Please keep using the service normally until your refund is confirmed; once a refund is completed, paid access ends.
4. How to cancel a subscription
- Sign in at Hotmart with the email you used to buy.
- Open My purchases, choose Daycare Copilot, select Configure payment and then Cancel your subscription. (Hotmart may change the names of its buttons.)
- Cancelling stops future charges. You keep paid access until the end of the period you already paid for. Cancelling does not by itself refund the current period.
If you cannot cancel, write to us and we will help you.
5. What happens to your access and data
- After cancelling: paid access continues to the end of the paid period, then your account has no active plan and the product pages ask you to choose one.
- After a refund or a reversed payment (chargeback): paid access ends immediately. Your account and data stay unless you ask us to delete them (see the Privacy Policy).
- If you think a charge is wrong, please contact us before disputing it with your bank so we can fix it faster.
6. Your legal rights
This policy does not limit any refund, withdrawal or other consumer right you have under the law where you live, and where the law gives you a longer or better right, that right applies.
7. Contact
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